Cancellation Policy

Making a booking

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The following conditions apply to bookings of services made by you through this website.

When booking a third party's services through Phorest you may be required to pay a reservation fee/deposit using either a credit or a debit card or other payment method. Phorest uses a third party payment gateway to process this payment.

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Group bookings

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You may make a reservation on behalf of a group. In this case the contractual relationship for the service provider and Phorest remains with you.

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Responsibility of accuracy of information to service providers

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Services and treatments are carried out by trusted third parties who are the services providers. When making a reservation, it is your responsibility to tell the service providers directly about any physical or mental condition that you have and that may require special facilities.

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Cancellation policy

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Users may cancel bookings, subject to the cancellation being made prior to the cancellation period as defined by the service provider at the time of booking, and any reservation fees/deposits may be refunded to the card used at the time of booking, subject to Phorest's and the salon's discretion.

A salon may, at its discretion, choose to keep some or all of the deposit paid, or a value up to and including the full value of the service booked if the appointment is cancelled.

A cancellation of an appointment after the cancellation period has expired will result in loss of the reservation fee/deposit. The amount lost depends on the total cost of your booking but will be no more than the amount initially charged. If the service provider unilaterally cancels the whole booking the reservation fee/deposit may be credited back to the card used at the time of booking. If the services provider only partially cancels a booking, your reservation/deposit fee will not change.

If an appointment has not been cancelled before the applicable cancellation period, the salon reserves the right to charge users the balance of the appointment cost (i.e. the payment due in the salon which equals the total cost of the appointment minus the reservation fee/deposit paid).

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If you fail to arrive by your agreed appointment time, you authorise the services provider to charge to your credit card or debit card or other payment method without further reference to you an amount lower or equal to your total booking value (less any deposit fee/reservation paid) or an amount that might be set out in the service provider's terms and conditions.

In the case of group bookings if any part of your group fail to arrive by the agreed appointment time, you authorise the service provider to charge to your credit card or debit card or other payment method an amount lower or equal to the booking value for the persons that have not arrived on time (less any deposit fee/reservation paid) or an amount that might be set out in the service provider's terms and conditions.

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Phorest does not accept responsibility for cancellations by the user or by the services provider regardless of the circumstances in which the cancellation is made. Phorest shall not accept any liability for losses, additional expenses or any claim whatsoever due to changes in salon services, sickness, weather, strikes or any other cause. All such losses, additional expenses or claims will be borne by you unless otherwise agreed between you and the service provider.

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When a reservation is confirmed Phorest does not accept responsibility for cancellations by the user or by the services provider. Phorest does not accept any liability for losses, additional expenses or any claim because of changes in salon services, sickness, weather, strikes or any other cause. All losses, extra fees or claims will be your responsibility unless otherwise agreed between you and the service provider.

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Gift vouchers

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• Gift vouchers purchased may only be redeemed in the business(s) of purchase.

• Gift vouchers may be partially redeemed and the balance used at a later date, provided before expiry.

• Gift vouchers may be redeemed alongside cash and / or other accepted payment methods.

• Gift voucher expiry: Please note that gift vouchers are subject to legal limits in several jurisdictions, in general built to ensure that consumers can use their gift vouchers for prescribed and lengthy periods after purchase. Your service provider may also offer additional protection for the lifetime of the gift voucher, or an agreed period where no legal limit applies. Please check your gift voucher for an expiry date, or contact your service provider for further information.

• In case of payment by credit card or other accepted payment methods, the contract is already concluded with the payment instruction by the customer.

• The voucher will be directly delivered by email to the specified recipient’s email address after the payment concludes, in a printable or presentable format containing details of the voucher amount, the voucher ID, an optional personal note, a barcode, the validity period, and contact details of the service provider it can be redeemed at.

• Gift vouchers cannot be exchanged for cash.